Frequently Asked Questions

• Can I be confident that U-GO fuel is quality fuel?
  Absolutely. Our focus on value doesn't mean we ever compromise on quality. U-GO fuels are formulated to deliver efficiency and performance in your vehicle. And you can enjoy extra confidence knowing that all our fuels meet the requirements of the Australian Fuel Quality Standards.
• How do I pay for my fuel at U-GO?
  We're all about cash-free convenience. Our self-serve payment terminals accept most major debit and credit cards – including Visa, MasterCard and Amex. Please note that cash payments are not available at U-GO.
• Do I have to specify fuel spend before I fill?

  Yes. Before the pump will activate you need to enter an amount for your fuel purchase. Simply enter an estimated dollar amount that you think will cover the amount of fuel you require. The pump will shut off automatically when your pre-entered amount is reached.

  What if I fill with less fuel than my pre-authorised amount? Just say your estimated fuel spend is $60 but you can only fit $50 worth of fuel in your tank. As U-GO payments are pre-authorised, your card will show a charge of $60, but the $10 difference will be released to your account within 1 to 7 business days. Should this time be exceeded, you should contact your card issuer. Remember you will only be charged for what you fill.

  Check out our video to see how easy it is.
• Can I get a receipt?
  Yes. If you require a receipt for tax purposes or your own records, simply choose to print a receipt when you complete your fill at our self-serve payment terminals.